b-there Web Tool
Help Center

Detailed Users Guide

The b-there web tool is a connection and support resource that eases communication between patients and their support network.  This User Guide was created to answer a majority of the b-there user questions. If you still have questions, please contact us at [email protected] and we will have a member of our team contact you within 24 hrs.

IMPORTANT NOTE: Starting in October 2022, we will be phasing out support for the web-based tool as we transition our focus to the b-there app for Android and iOS devices. We want to make this transition as painless as possible for our current users, so please let us know how we can help. Also, if you haven’t checked it out yet, we encourage you to check out the app. We think you will find it easier to use, and more flexible for your daily needs.

Thanks again for choosing b-there to stay connected!

Provide feedback

Account Info / Signup and Signin

What is the difference between a Patient and a Supporter?

  • Patient refers to anyone who needs support. This includes patient, survivor, self-quarantined, etc. Patients can have multiple Supporters in their Network.
  • Supporter refers to any individual or group providing support. This includes a friend, family, medical professional, another patient, volunteer, church group, etc. Supporters can have just one or multiple Patients in their Network.

 

How do I sign in?

  • If you just signed up, go to your Registration Successful email and click on the link to sign in. Be sure to save the email for future reference.
  • If you already have your account set up, go to the b-there login page and click the Sign In tab. Enter your email address and password. Then, select whether you are signing in as a Patient (aka someone who needs support) or a Supporter (aka someone who wants to support). Click Sign In to complete.

 

As a Patient, what are the first steps I must do when I set up b-there?

  1. Update your Edit Profile page — You must enter and save your first and last name and phone number (enter this info before setting up your network)
  2. Edit your Status Panel – Add your profile picture at a minimum. Your short diagnosis, daily status, visit status and mood meter can be entered here or via your Edit Profile page.
  3. Add Network Members — You must invite at least one Network member before using the Calendar, Wishlist, and Messaging features. Refer to Add Network Member info. Invited network members must accept your invite request before they are added to your Network. If you sent someone an invite and they haven’t accepted yet, contact them to let them know
  4. Save the Link — Be sure to add a bookmark or create a shortcut to the b-there tool login page before you close the tab. That way getting back to the login page is a piece of cake! Create a shortcut by copying the URL and pasting it to your desktop. Add to your phone home screen by clicking on the upper right menu and selecting Add to Home Screen from the dropdown.

 

As a Supporter, what are the first steps I must do when I set up b-there?

  1. Edit your Profile page — You must enter and save your first and last name and phone number (do this first)
  2. Edit Your Status Panel — Add your profile picture. As a supporter, your profile picture, daily status descriptor and visit status are the only items displayed.
  3. Accept Network Invites — You must accept at least one patient invitation for support before using the Calendar, Wishlist, and Messaging features
  4. Save the Link — Be sure to add a bookmark or create a shortcut to the b-there tool login page before you close the tab. That way getting back to the login page is a piece of cake! Create a shortcut by copying the URL and pasting it to your desktop. Add to your phone home screen by clicking on the upper right menu and selecting Add to Home Screen from the dropdown.

 

Who has access to my account once I sign up?

  • The only people that can see your account are the people that you invite to be part of your support network

 

If I no longer need the account, how do I request to have my account deleted?

  • Send an email to [email protected] and type “Request to delete b-there user account” in the subject line. We will notify you once the deletion is complete

 

Can I share the b-there tool link with friends?

  • Yes! If you want to include them as your Supporters, you can invite them within the tool. They will receive a separate Request to Join email so they can set up their own account. If you know friends who want to sign up for their own support, send them to the website to sign up so we can get them the info they need

 

Can I remove Network Members?

  • Yes. This function is available to you at any time. Go to the Network page and mouse over the network member you want to remove. Click on the “x” icon to remove the network member.  Once you remove a member, they will no longer be able to see your profile or receive your invitations for support.

 

Can I restore a removed Network Member?

  • Yes. When logged in either as a patient or supporter, click on the network icon in the upper right corner and click on “View Removed” from the drop down menu. You will be redirected to the Removed Members page where you can see any members you previously removed. Simply click the green “restore” button, and they will be moved back to your active network and all available actions will be restored.

Go to the Top

ASK ANOTHER QUESTION

Setting up your Profile and Status Page

How do I edit my Profile?

  • You have multiple ways to access your Edit Profile page. From the Dashboard, click Edit Profile in the far left panel (aka the Patient Status panel). Another way to do this is to click the user icon in the top right corner and select Profile from the drop-down menu or click the left facing arrow in the upper right and select Profile from the menu
  • First name, last name, email and phone number are required fields. All other fields are optional but recommended to help your Supporters know your status and preferences. If you try to save without providing the required info, the missing fields will be highlighted red. Simply fill out the missing info and click save again.

How Do I edit the Patient Status Panel

  • The Patient Status panel can be edited from two places. Either from the Edit Profile page (See instructions for Edit Profile page) or within the Status Panel (described here)
    • Profile Picture — Mouse over the Profile Picture to find the edit icon. Click the edit icon to access the Upload Photo and Remove Photo options. You can upload any photo or image that is the proper size and  format (see below). After selecting the image from your device, an image editor will appear, allowing you to zoom in/out and crop/center the desired portion of the image  (required to be square). Click the green save button when done.
    • Daily Status and Short Diagnosis – Within the Status Panel, mouse over the Daily Status or Short Diagnosis field to find the edit icon. Select the edit icon, and a text window will appear. Type in your updated status and add any emojis. Be sure to click save when done.
    • Visit Status and Mood Status – To edit your Visit Status or Mood Status within the Status Panel, click on the button, and a dropdown of default options as well as a custom option will appear. Select a default and the button will automatically save. Or you can select custom to get a text window. Type in your updated visit status or mood and add any emojis. Be sure to click save when done. See the character limits below.
    • Cancer Q&A Status – There are days when you are not in the mood to talk about cancer. Edit this button similar to the Visit Status and Mood status to let friends know your preference. Click on the button, and a dropdown of default options as well as a custom option will appear. Select a default and the button will automatically save. Or you can select custom to get a text window. Type in your updated Cancer Q&A status to be any topics you are not in the mood to discuss. Feel free to add emojis. Be sure to click save when done. See the character limits below.
    • Locate Me – At the bottom of the status panel, you can edit the Locate Me link to be a generic text location (e.g. Los Angeles), or a specific URL (e.g. a  google maps address location or a website link to the treatment center you are currently in. Note: this can also be edited via your profile page (and it might be more convenient if the URL needs to be edited). Be sure to save any changes.
    • If you are using the custom field, once you are done typing text and adding emojis, be sure to save when done.

What are the character limits for patient status text fields?

  • Visit Status, Mood Status and Cancer Q&A are 40 characters each
  • Daily Status and Short Diagnosis are 280 characters each

What are the photo restrictions when uploading my profile photo?

  • Suggest photo size is 1080 x 1080
  • Smaller than 5 MB
  • Acceptable formats include .PNG, .JPEG, .GIF

Can I use different emojis than the ones available in the tool emoji dropdown? 

  • Yes. Emojis can be entered in two ways. You can use any emoji from your phone’s or tablet’s keyboard. If you are using a desktop or laptop, you can tap the emoji icon above any custom text field to choose emojis here or right click in the text field to get the emoji button.

Go to the Top

ASK ANOTHER QUESTION

Support Network Management

How many Network Members do I need?

  • You need a minimum of one Network Member for the Calendar, Wishlist and Messaging features to work. You will know you have successfully added a Network Member when you are on the Network page and the new Member’s profile photo appears. If you do not have any Members yet, now is a good time to invite one.

 

Why do I need a Network Member?

  • B-there is designed with a support network in mind. If you are logged in as a Patient, and you don’t have any Supporters, your invitations for support won’t work, and you will get an error message.

 

How do I invite a Network Member?

  • You must be logged in as a patient to invite network members.
  • Go to the Network page either by selecting Network from the left panel or click on the network icon in the top right and select view members. Once on the Network page, click on the “+” icon to Add Member. You can also click the upper right network icon and select “Add Member” from the dropdown.
  • The Add Network Member form will drop down. Enter their first name, last name, and email address. If the person you are inviting already has a b-there account, be sure to add them using the email attached to their account. Select their supporter role (Friend, Family, Medical Professional, or Other).
  • Each person you invite will receive a Request to Join email. The email contains links to either sign up or log in. If signing up for the first time as a supporter, the patient will automatically be added to the supporters network page. If the supporter already has an account, the request for support will appear on the Network page and the supporter will need to accept the patient invitation before successfully being added to the support Network

 

My friend told me that they invited me to their network, but what if I haven’t received my invite yet?

  • You should have received a Request to Join email. Be sure to check your junk mail and spam folders (the email will be from b-present Tech Support).
  • If you already have an account, you can log in as a supporter. The network page is your home page and you will see any invitations on the right side of the network page when you log in.
  • Remember you must click Accept to be added to the Patient’s Network. If the Patient’s profile photo appears on your Network page, that means you have successfully been added to their Network, and they have been added to yours. This should happen immediately, but you may need to refresh the page.

 

How do I view a Network Member Profile page?

  • Navigate to the Network page. When you mouse over or click on the profile picture of a network member, you will see a link icon. Click on the link and it will take you to the Member’s profile page. You are not able to edit any info on their profile, but it will allow you to see their current status
  • To return to your profile page, click on the upper right corner login icon. Select Home Dashboard and you will return to your own profile

 

How do I edit a Network Member Role?

  • You can only edit a Network member role when logged in as a Patient
  • Navigate to the Network page.
  • When you mouse over or click on the profile picture of the network member you want to edit, the pen (edit) icon is visible. Click on the edit icon. The Member form should dropdown. Name and email are not available for editing, but you can change their role and save. This change will impact all future group invites you send, as well as any currently open invites on the Calendar.

 

How do I remove a Network Member?

  • You have the option to remove a network member when you are logged in either as a patient or supporter.
  • Navigate to the Network page. When you mouse over or click on the member profile picture, you will see a delete “x” icon. Click on the delete icon. You will be asked if you are sure you want to remove a member. Select Yes. Once you remove a member, they will be removed from your Network page (and you will also be removed from their Network page). They will no longer receive messages or invites from you. Note: they are not deleted forever, but the account is inactive but available to be restored (got to the removed network members page).
  • If you wish to view any Members you deleted, click on the Network icon in the header bar, and select view removed Members. This will take you to the page that shows all removed Members. You have the option to restore Members from this page, and they will be added back to your Network page (and you will be added back to their network page). All messaging and invite functions will be refreshed and available for use once you accept the option to restore them

 

Can I use my phone or email contact list to add Network members?

  • Not at this time. All Supporters need to be added by you manually. The good news is you only need their name and email. We apologize for the inconvenience and will look into adding that feature in a future version.

Go to the Top

ASK ANOTHER QUESTION

Calendar Events

General Info

  • Patients can add/edit/delete Events from their own Calendar
  • Supporters can only view/accept/decline Events that they are invited to by the Patient

 

How do I add an Event?

  • You must be logged in as a Patient and must have at least one Supporter in your Network
  • To add an event do one of the following:
    • Click the + icon from the Dashboard or Calendar page, OR
    • In the header, click the calendar icon and select Add Event from the dropdown menu
  • Complete all required information in the form. If you try to save without filling in the required fields, the empty fields will be highlighted in red
  • Be sure to select the people you want to see the invite
    • You can select a Specific Person, a Specific Category (Family, Friend, Medical Professional and Other) or All Categories if you would like all Network Members to receive your invitation. If you are just saving personal appointment or blocking time for yourself, select Personal. Depending of the category you select, the “select supporters” field options will change accordingly. Select the appropriate name or group. These should be self explanatory based on the category selected.
  • When inviting supporters, make sure the Event Availability field is set to the default Available, otherwise no one will be able to accept the invite. If you are saving personal time or event, then select blocked (since no one will be invited for this type of event).
  • Click Save when complete.

 

How do I edit an Event?

  • You must be logged in as a patient to edit events.  You are able to edit any Event that is still available to edit (yellow or green – date/time has not expired, orange – if date has not expired, and you blocked the time). You will also know you can edit it because the edit icon is still visible. Available Events are marked with a green square. Confirmed Events (supporter has signed up) are yellow. Events that are expired or blocked are orange.
  • Go to the Calendar and click on the Event. Select the edit icon
  • You can edit/change any fields in the Event (even after it has been accepted by a Supporter) and the Event will update. We don’t recommend changing the date or time of an accepted (yellow) event unless you have coordinated with the Supporter, since they may not be available for the new date/time. However if there are other details that you want to add (e.g. location, what to bring, etc), those can be added and the supporter will see those changes as soon as you save.

 

How do I accept an Event?

  • You must be logged in as a Supporter to accept events, and have an available (green square) Event on your calendar. Click on the Event icon for more info, and then click on the accept icon (check mark) to accept the Event.

 

What happens when I accept an Event?

  • Your name will be added to the Event details and a notification will be sent to the Patient that you have accepted
  • The Calendar will automatically refresh and the Event will now be yellow, indicating  the Event is confirmed.
  • Once an event is accepted by one supporter, it is no longer available for others to sign up.

 

How do I decline an event?

  • You must be logged in as a supporter to decline events, and have an event on your calendar that is green. Click on the event for more info, and then click on the decline icon if you are not able to support that event.
  • A window will drop down asking if you are sure you want to decline. An optional text field is available to share a note for why you need to decline (always a good idea so the patient has context). Click ok  when done.

 

What happens when I decline an event?

  • Supporter: The event will be deleted from the supporter’s calendar and no longer available to view or respond. The decline notification and not will be sent to the patient.
  • Patient: The patient will receive the declined event notification from the supporter, with any note included in the notification message. The calendar event will stay green on the patient’s calendar and can be edited (to invite another supporter, or deleted if no longer desired).

 

How do I add an Event to my personal Calendar (e.g. Outlook or Google)?

  • If you want to add the Event to an Outlook or Google Calendar, click  Add to Cal and an .ics file will be downloaded to your device or computer.

 

How do I delete an event from my calendar?

  • As a patient, you can delete any items on your calendar (available, confirmed, expired). Just click on the event and then click on the delete icon.
  • As a supporter, you are currently not able to delete any appointments on the calendar. We apologize for the inconvenience, and will look at addressing this in future versions of b-there.

 

Can I invite a Supporter who is not signed up for b-there?

  • No, a Supporter must be part of your b-there network to be invited to an Event. You must first invite them to your support network. Once they accept, they can be invited to future events.

 

If I invite someone to my calendar event, how will they be notified?

  • A Supporter will receive a notification that they have been invited to an Event. In addition, they will see a green square on their Calendar if it is still active and available for signup.

 

How do I know if someone accepts or declines my invitation?

  • A Patient will be notified when a Supporter has accepted in two ways:
    • If a Supporter accepts, the Event on their Calendar will be yellow
    • The Supporter’s name will be added to the Event information where it says Accepted By
  • If the Supporter declines, the Patient will receive a notification the supporter declined (with a personal note if added). If sent to a group, the Event will still be available for any other Supporters invited to sign up.

 

What does it mean to invite a Specific Category?

  • When you are invited to be a Supporter, you are assigned a category by the Patient. The categories include Friend, Family, Medical Professional and Other. This allows the Patient to select a subgroup of Supporters to invite for certain Events that are only appropriate for that group. They always have the option to send to All Categories if they want everyone in their support Network to be invited and cast the broadest possible net for support.
  • Supporters will only be able to see and accept Events/Wishlist invites sent to them individually or sent to the category they are assigned.
  • Note: currently only one person from the category can sign up for the event. Once they sign up it is no longer available to other members of the category to avoid confusion. There are workarounds if more than one person is desired. We will look at addressing multiple supporters accepting an invite in a future  version of the tool, and apologize for the inconvenience.

Go to the Top

ASK ANOTHER QUESTION

Wishlist

General Info

  • Patients can add/edit/delete Wishlist requests from their own Calendar or Wishlist
  • Supporters can only view/accept/decline Wishlist requests sent to them by the Patient

 

How do I add a Wish?

  • You must be logged in as a Patient and must have at least one Member in your Network
  • To add a wish, do one of the following:
    • Click the + icon from the Dashboard or Wishlist page
    • In the header, click the heart icon. Select Add Wishlist from the dropdown menu
  • Complete all required information in the form
  • Be sure to select which Supporters you want to invite to the wish request
    • You can select a Specific Person, a Specific Category (Family, Friend, Medical Professional and Other), or All Categories if you want all Supporters to receive the Wish request
  • Make sure you have entered a delivery preference. Note: If you want it delivered via standard shipping, you need to enter an address for delivery.
  • You can insert a quick link to the requested item to help the Supporter make a selection. When inserting a quick link, you must insert the entire link (e.g. https://b-present.org). An example is shown in the text field as well as a reminder.
  • Click Save when complete.

 

What kinds of quick links can I provide in the Add Wish form?

  • You can send a link to a URL (ex: https://www.amazon.com/itemxyz), to a shared Google Doc (ex: a grocery list), or an image on a shared drive (ex: a picture of an item you need to be replaced). Anything that has a valid URL will work, so be creative!

 

Where does the Wish request appear?

  • Because the Wish has a date and time associated with it, you will see the Wish on the Calendar as well as on the Wishlist portion of your dashboard (as well as the dedicated Wish panel. Only active (unexpired) wishes will be visible on the dashboard. ALL wishes (fulfilled/unfulfilled, active and expired) will be visible on the Wish panel.

 

What do the different icon colors mean for the Wish?

  • The colors are shown in the legend on the dashboard and wishlist pages. The colors change similar to how they change for an event.
  • A green circle means the item is requested and available, yellow means a supporter has signed up for the item and it is pending fulfilment, orange means the wish item date/time has expired, and purple means the item has been fulfilled AND a ‘thank you’ has been sent by the Patient. If the Patient has not sent the ‘thank you’ note, the item stays in the Wish requested section with the color code above as a reminder until the thank you is sent.

 

What does “pending fulfillment” mean on the Wishlist?

  • Pending fulfillment means that a Supporter has signed up for the item. This is also shown by the yellow status dot.
  • Once the item is in process, a new icon shows up for the patient (a red paper plane icon – this is the thank you note icon)
  • If the item has been received by the patient, but the thank you note has not been sent, the thank you icon is still shown, and the item status will show as yellow or orange (depending on the date received).

 

How do I edit a Wish item?

  • You are able to edit any Wish request that is still active (date/time has not expired). You can access any existing wish by clicking the edit icon for the wish item either from the calendar or the wish list.
  • The Wish form will appear (it will be populated with the info since the last save).
  • The Patient can change any info in the form (even after it has been accepted by a Supporter) and the Wish will update immediately. We don’t recommend changing the date / time /item details of an accepted Wish item unless you have coordinated with the supporter about the new date/time/item. Other details can be updated (e.g. quick link, delivery address or method, etc), and the supporter will see the info immediately after you save.

 

How do I accept a Wish?

  • You must be logged in as a Supporter, and have a green Wish on your Calendar or on the wish list portion of your dashboard or wish panel. Click on the green Wish to review the request. Click on the quick link icon to see item details or be taken to the URL to view the item. If all looks good, click on the accept icon if you are able to fulfill the Wish within the desired timeframe and deliver as requested.

 

What happens when I accept a Wish?

  • A notification will be sent to the Patient letting them know you have accepted the Wish.  The Wish status will change from green to yellow and your name and “pending fulfillment”  will be added to the Wish item
  • The Wishlist and Calendar will automatically refresh and the Event will turn from green to yellow on the Calendar, and the accept icon will no longer appear with the Wish item, indicating it is no longer available for others to sign up.
  • In the Patient view, a new icon will appear in the Wish item display (a red message icon). This new icon is for sending a ‘thank you’ once the Wish item is received

 

How do I decline a Wish?

  • You must be logged in as a Supporter, and have a Wish on your Calendar that is green and a Wish in the Wishlist that is still available. Click on the Wish for more info, and then click on the decline icon if you are not able to fulfill that Wish.
  • A dropdown will ask you to confirm you want to decline, and a text field is available to send a short note. Once complete, click ok.

 

What happens when I decline a Wish?

  • The Patient will be notified that you have declined, and will receive the note you provided as well.
  • The Calendar will automatically refresh and the Wish will be deleted from the supporter’s Calendar and Wish log and no longer available for you to view or respond. If a category was invited to respond, other members of that category still have the ability to sign up.

 

How do I add a pending Wish reminder to my calendar?

  • If you want to add the Wish to an Outlook or Google calendar, click the Add to Cal and a .ics file will be downloaded to your device or computer

 

How do I delete a Wish from my Calendar or Wishlist?

  • As a Patient, you can delete any items on your Calendar or Wishlist (available, confirmed, expired, fulfilled). Just click on the item and then click on the delete icon
  • As a supporter, you are not able to delete any active items (other than by declining). The patient must delete any expired wish items to remove them from your wish list. We apologize for the inconvenience and will look at addressing this in a future version of the tool.

 

Can I invite a Supporter who is not signed up for b-there?

  • No, a Supporter must be part of your b-there Network to receive a Wish request. You must first invite them to your support network. Once they accept, they can be invited to fulfill future wish items.

 

If I send a Wish request to someone, how will they be notified?

  • A Supporter will receive a notification that they have a new Wish request. In addition, they will see a green square on their Calendar if it is still active and available for signup as well as a new item in their Wish log that is also green.

 

How do I know if someone accepts or declines my request?

  • A Patient will be notified when a supporter has accepted or declined via the notification page. In addition, the Calendar and Wishlist status will be updated
  • If a Supporter accepts, the Event on their Calendar will turn from green to yellow and their name will be added to the wish item  calendar details as the person that has accepted. In addition, the Wish item will turn yellow, it will have the person’s name added, and “pending fulfillment” will be added to the Wish status
  • If the Supporter declines, the Wish is still available for other invited Supporters to sign up but will be deleted from that supporter’s Calendar and Wishlist that declined.
  • If the wish was sent to a single individual that declined, the patient can simply edit the original wish and change the name to a different individual or category and save. The new supporter(s) will be invited and the process starts again.

 

What do I do once I receive the Wish item?

  • For every Wish request that is accepted, a new icon will be added to the patient’s wish status (a red message icon). This is the thank you icon and is a simple  reminder to say ‘thank you’ to the Supporter and let them know the wish item was received and appreciated
  • Once the item is received, we recommend sending the thank you as soon as practical. Simply click on the red message (thank you) icon. A message box will drop down, pre-populated with the name of the supporter and the item provided. Just add the date it was received along with a custom note of thanks to the Supporter. Once the message is saved, it will be sent to the supporter, the Wish item will change to purple and move from the requested list the to fulfilled list. This will also be updated on the supporter’s Wishlist and let the supporter know it was received

 

What does it mean to invite a Specific Category?

  • When you are invited to be a Supporter, you are assigned a category by the Patient. The categories are Friend, Family, Medical Professional and Other. This allows the patient to select a subgroup of Supporters to see Wish requests that are only appropriate for that group. They always have the option to send to All Categories if there is not a preference and to maximize the opportunity to support
  • Supporters will only be able to see and accept Wishlist invites sent to them individually or sent to the category they are assigned

Go to the Top

ASK ANOTHER QUESTION

Settings and Preferences

The settings below can be accessed by clicking the user icon in the upper right corner of the display

To turn notifications on/off

  • We recommend keeping notifications on for any active Network Members so you are aware of any important updates, but you can turn notifications on or off for anyone in your network. To do so, select the user icon in the upper right corner and select Settings from the drop-down. Select Notification Preferences. Toggle the slider to mute and unmute notifications

 

To Set Display Preferences

  • If desired, you can stop your Calendar and/or Wishlist from displaying on your Dashboard. To do so, select the user icon in the upper right corner and select Settings from the drop-down. Select Display Preferences. Toggle the slider to turn displays on and off

 

To Change Your Password

  • If you have forgotten your password, you can reset your password on the login page
    • You will receive a “Request for reset password” email.
    • Click the link in the email to reset your password.
    • If you don’t see the email, check your spam or junk mail folders. Email will be from b-present Tech Support.
  • If you remember your password but simply want to change it, you can click on the settings icon in the top right corner. Once the settings tab appears, select Change Password and enter your old and new password and click Submit

Go to the Top

ASK ANOTHER QUESTION

Notifications

What are notifications for?

  • You will receive a notification anytime someone in your Network updates their profile or status, sends a message, creates or responds to a Calendar item, or creates or responds to a Wishlist request.

 

How do I view notifications?

  • You can do one of the following:
    • Click the notification bell icon in the header
    • Or, you can click the < button which is also on the upper right-hand side
  • If you have new and unread notifications, a colored bubble will display on top of the notification bell icon. The number inside the bubble is the number of unread notifications you have
  • To view notifications, click on the notification bell icon. A dropdown menu will appear. You can scroll through the list in this view or go to the Notifications page by clicking View All Notifications

 

How do I delete notifications?

  • You can delete notifications in the dropdown menu one at a time by clicking on the small X in the corner of the notification
  • If you are on the Notifications page (reached by selecting View All Notifications), you have the option of deleting the notifications one at a time or in bulk by clicking on the box at the top and then toggling on/off whichever notifications you don’t want to delete. To complete the action, click on the red Delete Selected button.
  • Notifications are automatically deleted if you are taken to the location where the update happened (ex: if a Patient profile page is updated, it will take you to the profile page. That notification is then deleted automatically because the action was completed)

Can I receive or view notifications without being logged in to the b-there tool?

  • Unfortunately viewing notifications and getting status updates are not available at this time. You must be logged in to the b-there tool as either a patient or supporter to view the notifications. We apologize for the inconvenience and recognize this is an important feature to include in future versions of the app.

Go to the Top

ASK ANOTHER QUESTION

Messages

How do I send a message?

  • You can send a message to any Network Member by going to the Network page and clicking on the message icon (paper airplane) associated with the profile picture of the person you want to message. A message dialogue box similar to a mobile phone will appear and you can start typing your message. Once you are done, just click send icon and your friend will immediately receive the message.

 

What is the max character length for a message?

  • 255 characters

 

Can I use the emojis from my phone keyboard?

  • Yes, the emoji link in the drop-down is provided for when you use a desktop or laptop and don’t have easy access to emoji icons

 

How do I view messages?

  • You can access your messages by doing any of the following:
    • Click the notification bell icon in the header. If you have new messages, it will appear in the dropdown. Simply click on the message to be sent to the messages panel
    • Click the < button which is also on the upper right-hand side of the tool display. Select Messages from the pop out menu
    • Go to the network member page, and click on the message icon for the specific person in the network.
  • If you have new and unread messages, the colored bubble will display on top of the icon. The number inside the bubble is the number of unread messages. Simply click on the messages link and you will be taken to the dedicated Message page

How do I reply directly to a message?

  • Simply click on the message icon for network member you want to reply (or their name if you are already on the message panel), and a  message window will pop up (similar to messaging display for mobile devices). Simply type your message and click the send icon.

How do I delete messages?

  • Messages in the conversation for any supporter can not be deleted at this time. We apologize for the inconvenience, and will be incorporating that into future versions of the b-there tool.

Go to the Top

ASK ANOTHER QUESTION

Troubleshooting

What do I do if receive an error message?

  • If you already have an account on b-there, and you try to sign up with the same email, you will get an error message. Make sure you clicked Sign In not Sign Up when logging in. Also, check to make sure you entered both your email and password correctly
    • If all info is entered correctly and you are still getting an error message, click here to let us know about the issue
  • Error messages that occur after you have signed in usually occur because you have not completed the setup process or provided the minimum information. Please ensure you have done the following things:
    1. Edit your profile page — You must enter a first and last name and phone number and add a profile picture
    2. Set up your Network — You must invite at least one Network member before using the Calendar, Wishlist, and Messaging features. If you are a patient, go to your Network page to add a member. Added members must accept your invite request before they are added to your Network. If you sent someone an invite and they haven’t accepted yet, contact them to let them know

 

I created an Event, invited Supporters, and clicked save, but it gave me an error message. 

  • The most likely reason for it not saving and giving you an error message is that you don’t have any Network members that have accepted yet. Go to your Network page and make sure you have at least one Member in your Network. If you see their profile picture on the Network page, that indicates they accepted your invite and were successfully added to your Network.
  • If you did not complete all of the required information before clicking save, the missing fields will be highlighted red. Add the required info and try save again.

 

I added a Wish, invited Supporters, and clicked save, but it gave me an error message. 

  • The most likely reason for it not saving and giving you an error message is that you don’t have any Network Members that have accepted yet. Go to your Network page and make sure you have at least one profile picture on that page (indicating your Supporter accepted the invite)
  • If you did not complete all of the required information before saving, the missing info will be highlighted red. Add the required info and save again.
  • If you entered an incomplete quick link, make sure you fix it by copying and pasting the FULL URL (e.g. https://b-present.org)

 

Why is the text overflowing on the Status Panel?

  • You will usually see this if you type a string of characters with no spaces (ex: if you paste a URL link). It is assumed that you will always enter words in these text fields. Quick links should only be entered in the Location field (when Editing Profile) or within a Wishlist request in the quick link field.

 

I selected an image to be uploaded, but nothing happened and it just took me back to the dashboard.

  • Check and make sure your image meets the requirements:
    • The max image size is 5 MB
    • Accepted file formats are .PNG, .JPG, and .GIF

 

I uploaded an image after deleting a previous image, and it accepted it, but I still see the old image.

  • You may need to clear the cache on your browser. We have seen on occasion where the old image persists for a period of time and then the new one will show up a few hours later. We apologize for the inconvenience and are working on fixing this issue

 

The social media links don’t display on the status panel with my phone.

  • We apologize for the inconvenience. That issue appears when your phone view is locked to portrait. However, if you allow the display to rotate to landscape those shortcuts do appear and are accessible. We will address this in a future version of b-there

 

The Calendar, Event and Network shortcuts currently don’t appear in the header bar on my phone.

  • We apologize for the inconvenience. That issue appears when your phone view is locked to portrait. However, if you allow the display to rotate to landscape those shortcuts do appear and are accessible. We will address this in a future version of b-there.

Go to the Top

ASK ANOTHER QUESTION